Its Been Awhile

Dear <{CustFirstName}>,

On behalf of the Customer Care <{DealershipName}>, we thank you for the opportunity to have you as one of our clients. Our records indicate that you submitted your vehicle request 30 days ago and have not yet purchased a vehicle. In an effort to better serve you, please take a moment and answer the following 3 questions. We thank you in advance for your valuable input.

1. Did <{DealershipName}> provide you with the assistance you expected and hoped for?
2. Are you still in the market for a vehicle and if so, is the <{SoughtMake}> <{SoughtModel}> still the vehicle you would like to own? If no longer in the market, why?
3. Would you like to be removed from our follow-up process?

Thank you again for your time and the opportunity.

Sincerely,

<{PrimarySignature}>