| Understanding your insurance policy details can be daunting, especially after a disaster. Our experts are here to guide you through the claim process, ensuring you get the support you need without delay. Whether it's assessing the damage or submitting claims, we're here for you every step of the way. |
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FAQ: Handling Flood-Damaged Vehicles |
| What should I do if I find my car submerged in water? |
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Do not attempt to start a car that has been submerged. Starting the car can cause additional damage. Instead, leave the car where it is and report the claim to your insurance provider. Provide as much detail as possible about the water exposure to help with the evaluation and decision-making process for repair or replacement. |
| How do I navigate insurance claims for a flood-damaged vehicle? |
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You typically have 60 days from the time of the incident to file an insurance claim. Document the damage extensively, including taking photographs of the submerged vehicle and marking the water level. This information will be crucial when detailing which parts of the vehicle were affected to your insurance company. |
| What should I do if the battery in my electric vehicle got wet? |
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Avoid exposure of electric vehicle batteries to water as they can be highly corrosive and may present safety hazards such as shocks or fires. If you suspect battery damage, do not park the vehicle near any structures or vehicles and contact your dealership immediately. |
| My vehicle was totaled during a hurricane. What are my first steps? |
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Contact your insurance provider first to file a claim. Consider your options for replacing your vehicle by consulting resources like the NHTSA’s 5-Star Safety Ratings to assess vehicle safety. Ensure that the title of the totaled vehicle is transferred to your insurance company and updated to reflect it as a total loss. |
| What steps should I take if vehicle equipment was destroyed or damaged during the storm? |
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Assess the condition of essential safety equipment like car seats and if damaged, consult the NHTSA’s guides for choosing the right replacements. If your vehicle needs modifications, especially for accessibility, look into finding a qualified mobility dealer. Always inform your insurance about any equipment damages for possible coverage. |
| I lost my vehicle's title during the storm. How can I get a replacement? |
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Apply for a replacement title at your state’s Department of Motor Vehicles. You may be able to request a copy in person, online, or through mail depending on your state's requirements. Be sure to provide any required documentation and follow up with the DMV for the specifics of obtaining a new title. |
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Remember, you're not alone during this recovery period. Visit any of our 75+ statewide locations or contact us directly. Our team is ready to assist with any questions or support you may need.
Thank you for all that you do at Valley Bank, and stay safe. |
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*No payments for 90 days available on new and used vehicles. Offer is with approved credit, not all will qualify.**Discounts provided by dealership. Prices do not include tax, tag, title or dealer fee. Offers are mutually exclusive and cannot be combined. See a Morgan Auto Group dealership for complete details. Offer expires 12/31/24. |
